FAQ’S

When you sign up for the Ongoing Service package on our site, you never have to worry about trash day again. We’ll collect relevant information like your address and trash day during sign up, and your service will start on the next day requiring action. So if you sign up on your trash out day, we will start servicing your property by bringing the cans back in the next day. If you sign up before your next trash day, your service will start on your first trash out day.

Our service includes the trash, recycling, and compost bins.

Our drivers will send you photo confirmation that your cans are out, and when they’re returned – so you never have to worry.

If your recycling falls on the same day as your other bins, we will take the recycling out on the appropriate bi-weekly schedule at no additional charge.

If your recycling pickup is on a different day than the rest of your trash, this will require a separate subscription. If you have bi-weekly recycling on a different day, we offer a bi-weekly plan to accommodate the recycling schedule.

This package is perfect for when you just need an extra helping hand periodically. Just sign up on the site and tell us in the notes what trash day you need serviced, and we will put you on the schedule for that specific week.

Our Single Service Plan (trash out & trash in) is $19.99. The Ongoing Service Plan is $9.99 a week, billed monthly. The Bi-Weekly Service Plan is $4.99 a week, billed monthly.

No! Once you sign up, you’ll be billed on a recurring basis until you cancel. You won’t have to do anything to keep the service active.

Your service will start on your next trash out day unless you request a specific start date. If you sign up on your trash day after the cutoff period (3:00 pm CT), your service will begin the following day with trash-in service.

Yes, you can cancel anytime, free of charge, no questions asked! But give us a call. We would love to help fix the problem before you go.

Our site makes it very easy to add multiple service plans. Just add the number of properties you need serviced by clicking the plus sign (+) before checkout. You can also add or subtract properties at any time by going to your subscription details on the “My Account” page.

You can find all of our service locations at our home page under “Locations We Serve.”

Our goal is to assist everyone with their trash bins. In case you don’t see your neighborhood under “Locations We Serve,” please reach out to us at [email protected] and we will try our best to accommodate.

We accept all major credit cards and debit cards. You will be billed and charged on a recurring monthly basis, unless you sign up for a Single Service.

All of our drivers are vetted and background checked, so you can feel safe knowing they’ve got your back.

Your home will be serviced rain or shine. We monitor every address in real time to ensure your trash bins get taken care of.

If you have a property with a coded entryway, you can write the gate code under the note section when you sign up. If you have forgotten to include the gate code, email us at [email protected] and we will gladly include it in our internal system.

We absolutely do! We are here to ensure every neighborhood’s trash bins are taken care of. For any inquiries, please feel free to contact us through [email protected], and one of our specialists will get back to you within 24 hours.

We only provide a bin-to-curb service. If the trash bins are overflowing and there are additional bags, these must be handled by owners of the property or a junk removal service.